When it comes to artificial intelligence, investment analysts, customer service managers and compliance managers seem to agree that the technology can help them make informed decisions more quickly and reduce investment, credit and regulatory risk.
What about risk managers? They don’t understand how to incorporate AI into their risk metrics or participate in the decision-making process to determine whether it should be implemented at all, say industry analysts and operations specialists. “The financial industry is moving at a faster pace with artificial intelligence than the skill set of risk managers,” explains Steve Culp, senior managing director for finance and risk services at global consultancy Accenture in London. “Risk managers can’t afford to be left behind.”
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